Want to return your Blaise purchase? Simply follow the steps below.
Returning Your Purchase By Post
If you change your mind about your purchase, you can return unused, “as new” items back using our tracked courier service for returns. There is a charge of £20 for electric bicycles and £5 for clothing and accessories.
You can contact support@blaiseelectric.com to request a return label and the team will generate one for you to print out.
If you would like to return a bike, please contact us via our email address: support@blaiseelectric.com. Please include your order number and the reason for your return in your email. All such information must be received by us within 30 days of you receiving your product.
If you choose to return by post, it is your responsibility to ensure that the item is returned to us in a safe and secure manner. Blaise Electric cannot be held responsible for any damage caused during posting. If not using one of our services above, we suggest that you use a recorded postal/courier service.
Refunds will be processed using the original payment method.
The goods must be returned in an “as new” condition with all components included in their original box and packaging. Items returned without original packaging may be damaged in transit - the purchaser accepts all liability for any damage and loss of value incurred. Mileage on returned e-bikes must be less than 1km.
You must include in the box a copy of your name and order number for the return to be processed.
Once your refund has been approved by the Blaise Electric technicians, we will ask for your confirmation that you accept the terms of the refund. We will refund the agreed monetary value to your original payment method within 14 days. Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with.
Returns address:
Returns Department
Blaise Electric
Unit 113
11 Commercial St
London
E1 6NE
Republic Of Ireland Returns
If you change your mind about your purchase, you can return unused, “as new” items. To initiate a return, you need to contact us via our email address:
Please include your order number and the reason for your return in your email. All such information must be received by us within 30 days of receiving your product.
Refunds will be processed using the original payment method.
The goods must be returned in an “as new” condition with all components included in their original box and packaging. Mileage on returned e-bikes must be less than 1km.
We will provide you with a shipping label to print out and attach to the product, and will arrange for our tracked courier service to collect the product from the requested address. There is a charge of £30 for electric bikes and £5 for accessories.
Once your refund has been approved by the Blaise Electric technician, we will ask for your confirmation that you accept the terms of the refund. We will refund the agreed monetary value to your original payment method within 14 days. Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with.
Cancelling Your Order
Before dispatch
If you would like to cancel your order before the product has been dispatched to you, please contact our customer services team via email at support@blaiseelectric.com, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.
What if my order has already left the warehouse?
As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, we will confirm this and help you to arrange a return.
Faulty Items Within 30 Days
If you receive your item and it is faulty, damaged, or develops a fault under normal use* within 30 days of delivery, then you can return it to us for repair, replacement or refund. The fastest response we can offer is to take your product into our repairs centre for an assessment. To do this you will need to take your proof of purchase.
To initiate a return by post you must contact us via our email address: support@blaiseelectric.com, quoting your order number and details of the fault. If you can, please also attach images or a short video that demonstrates the problem.
Following a phone-based assessment, we’ll arrange for a pre-paid label for you to drop the product off at your local post office for repair, replacement or refund.
All returns are assessed by a Blaise Electric technician and the fault must be confirmed before further action can be taken. This assessment process can take up to five working days from us receiving the product.
All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you to return the product in these circumstances.
*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.
Faulty Items After 30 Days
If your product develops a fault through normal use* after the initial 30 day return period, you may still be entitled to have your product repaired at no cost under warranty.
Please email us at support@blaiseelectric.com, quoting your order number and details of the fault attaching images or a short video that demonstrates the problem so that we can advise the next best steps. We will support you through the next steps depending on the conditions set out in the manufacturer’s warranty.
Proof of purchase is required with all potential warranty claims. Faults that manifest through normal use within the first six months of you receiving the product will be presumed to have been present on the date you received the product. If a fault is raised to our attention after those six months, you will need to demonstrate evidence that the fault was present in the product on the date you received it.
*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.
Please note – any fault caused due to misuse of a product, including water ingress or external damage where this is not included in the manufacturer’s policy, may void the warranty. We strongly recommend that you read the product manual and warranty before using your product to avoid accidental voiding of your warranty.